At Pawlora, we aim to process all orders within a few business days after payment is confirmed. However, delivery times can vary significantly depending on your shipping address, the origin of the product, local courier conditions, customs procedures, and seasonal demand. While many customers receive their orders within a standard timeframe, delays may occur due to factors beyond our control. We will always provide tracking information when available so you can follow your order’s progress in real time.

Yes, we offer a return window of 3 days from the date of delivery if the product is not satisfactory. To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging with all tags attached. Certain items, such as perishable goods, grooming or personal care products, customized orders, and hazardous materials, are not eligible for return. If you believe your item qualifies, please email pawlorainfo@gmail.com before returning anything—we will issue a return shipping label and guide you through the process.

Pawlora partners with suppliers and fulfillment centers around the world. As a result, your products may ship from various locations including Japan, North America, Europe, and other regions depending on the item’s origin and availability. This allows us to offer a broader product range and more efficient delivery depending on your location. Tracking details will be provided once your order is dispatched.

Pawlora is proudly founded and operated in Tokyo, Japan. Our brand reflects a blend of Japanese care and global pet-loving values, delivering thoughtfully curated pet products to customers both locally and internationally. While our fulfillment network spans multiple regions, our roots and core operations remain based in Japan.